Returns & Exchanges
At Original Grain, we stand behind the craftsmanship of our unique timepieces and offer a 30-day return policy for items in original, unworn condition. If your watch doesn't perfectly suit your style, we make the exchange or refund process seamless and straightforward.
Initiate Your Request
Visit our online returns portal with your order number and shipping zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing.
Pack Your Watch
Securely place the timepiece in its original packaging, including all wooden boxes and certificates of authenticity, to ensure safe transit.
Drop Off and Track
Affix the label to your package and drop it off at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing